+12.3%
48,291
Queries Today
-0.3s
1.2s
Avg Response Time
+1.2%
97.8%
AI Resolution Rate
0
4
Active Escalations
Query Volume (24h)Updated live
12AM6AM12PM6PMNow
Channel DistributionAll Active
SMS29,940
WhatsApp11,590
Telegram4,346
Signal1,449
WeChat966
Active Alerts2 Active
Route 99 — Delays 10-15 min
Since 2:34 PM • Hwy 7 congestion
Line 1 — Service suspended
Since 3:01 PM • Signal issue at Finch
Top Queried StopsLast hour
1Union Station2,847
2Finch Terminal1,923
3Square One1,541
4Bramalea GO1,208
Rider SentimentPositive
78%
Positive Sentiment Score
78%
16%
6%
Channel Configuration
| Channel | Provider | Rate Limit | Cost/Msg | Retry Policy | Status | Actions |
|---|---|---|---|---|---|---|
| SMS | Twilio | 100/sec | $0.0075 | 3x exponential | Active | |
| WhatsApp Business API | 80/sec | $0.005 | 3x exponential | Active | ||
| Telegram | Telegram Bot API | 30/sec | Free | 2x linear | Active | |
| Signal | Signal Bot API | 20/sec | Free | 2x linear | Active | |
| WeChat Official | 50/sec | $0.003 | 3x exponential | Active |
Response Time (ms) — Last 60 min
60m ago45m30m15mNow
Error Rate — Last 60 min
60m ago45m30m15mNow
Enabled: 0/9519 base
Enabled: 0/5523 base
Executive Summary
KPIs, queries, satisfaction, response time, costs — board-ready overview
Channel Usage
SMS vs WhatsApp vs Telegram — volume, cost, and adoption trends
Language Distribution
Breakdown of queries by language, translation accuracy, and trends
Stop/Route Popularity
Most-queried stops and routes with geographic heatmap data
Service Disruption Impact
Query volume spikes, sentiment shifts, and recovery time during disruptions
Call Deflection & ROI
Estimated calls avoided, cost savings, and annualized value delivery
Cost-per-Query Analysis
AI, SMS, carrier costs per interaction broken down by channel and type
AI Performance
Accuracy, fallback rate, intent recognition, response quality metrics
Rider Sentiment
Positive/negative/neutral trends with AI-detected topic clustering
| Report | Schedule | Recipients | Last Run | Format | Status | Actions |
|---|---|---|---|---|---|---|
| Executive Summary | Weekly (Mon 8AM) | exec-team@metrolinx.com | Mar 24, 2026 | PDF + Excel | Active | |
| Channel Usage | Daily (6AM) | ops@metrolinx.com | Mar 28, 2026 | Active | ||
| Call Deflection ROI | Monthly (1st) | cfo@metrolinx.com | Mar 1, 2026 | PDF + Excel | Active | |
| AI Performance | Weekly (Fri 5PM) | ai-team@metrolinx.com | Mar 21, 2026 | Paused | ||
| Language Distribution | Monthly (15th) | cs-leads@metrolinx.com | Mar 15, 2026 | Excel | Active |
Legend
GO Bus Stops
GO Train Stations
UP Express Stations
Active Alerts